#12606 App doesn’t connect to Cu

Closed Created by @emprise - 2 comments

From @emprise 31.12.2016, 14:37
Hi, I have just now purchased the Smartrace app, unfortunately it can't connect to the CU. When starting the app, the blue light on the appconnect stop blinking, but the scanning message still there. Additional info, I can't update the CU with the Carrera app, it is connecting, but when clicking on to update, nothing happens. Do you have any idea how can I fix this?
thank you in advance, Csaba
#1 From @smartrace 31.12.2016, 14:55 Owner
Hey Csaba,

Please make sure to check [this entry][1] from the SmartRace manual.

If you're firmware version is too low, there is unfortunately no way to get around updating it. Many users have reported that it took them several tries until it worked. If it won't work for you, you could either try doing the update using an iOS device (if available) or to unplug the CU from the track and try the update with only the CU connected to power.

Hope that helps.


[1]: https://www.smartrace.de/en/manual/trouble-shooting/no-connection/
#2 From @smartrace 05.01.2017, 07:57 Owner
Closing, please feel free to re-open in case of any further issues. Thanks!

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